Warranty Services

Worldwide Warranty Policy and Limitations

Western Digital ("WD") values your business and always attempts to provide you the very best of service.

No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.

For customers who purchased Products in Australia and New Zealand, please refer to this link for your warranty coverage: http://http://www.zjjv.com///warranty/policy2.asp. All other customers, your warranty coverage is described below.

If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.

Warranty Table of Contents

Warranty Policy

Return Material Authorization (RMA)

Extended Warranty

Warranty Limitations

Warranty Policy

Western Digital Branded retail kits and internal hard drives (not purchased as part of a retail hard drive kit), come with various limited warranties. Please refer to the following warranty tables for specific warranty periods.

USA, Canada and Latin America

Product Product Designator Component Drive¹ Retail Kit

Enterprise Drives:

WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS

GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG

5-year

5-year

WD XE SAS Hard Drive

BKFG, BKHG, BKFF, CHTZ, BHTZ, DHTZ, HHTZ, FYYZ

5-year

N/A

Small Office Storage Server:

WD Sentinel DX4000

WDBLGTxxxxKBK

N/A

3-year

NAS:

WD Red

EFRX

3-year

3-year

Networking:

My Net Switch, My Net N600, My Net N750, My Net N900, My Net N900 Central, My Net AC Bridge

WDBJVC000NCH, WDBEAV000NWT, WDBAJA0000NWT, WDBWVK000NSL, WDBKSPxxxxBCH, WDBMRD0000NBL

N/A

1-year

Desktop Drives:

WD Black

AAEX, AALS, FAEX, FAES, FALS, FASS, AALX, AZEX

5-year

5-year

WD Blue (WD Caviar, WD Caviar SE, WD Caviar SE16, WD Caviar Blue)

BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX, EZEX

2-year

3-year³

WD Blue

WDBAAV, WDBAAW, WDBAAX

2-year

2-year

WD Raptor X

AHFD

5-year

5-year

WD Green (WD Caviar GP, WD Caviar Green)

EACS, EADS, AACS, AADS, EARS, EARX, EZRX, AZRX

2-year

3-year

WD Green

WDBAAY

2-year

2-year

Value Line Desktop Drives:

AB, EB

EOL

EOL

Mobile Drives:

WD Black

BPKT, BEKT, BJKT

5-year

5-year

WD Blue

VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT, JPVT, LPVT,TPVT

2-year

3-year³

WD Blue

WDBABA, WDBABB, WDBABC

2-year

2-year

WD Green

NPVT

2-year

2-year

CE Drives:

WD AV, WD AV-GP, WD AV-25 AV

AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, EURX, EUCX, AUDX

3-year

3-year

External Drives:

WD ShareSpace™

WDA4NC

N/A

3-year

My Passport Elite, My Passport Studio

WDML, WDMT, WDMS

N/A

5-year

My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Studio LX, My Book Live

WDBUWZ, WDBUPB, WDBUSK, WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH1Q, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACH, WDBACGxxxxHCH, WDBCPZxxxxHAL

N/A

3-year

WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire

WDBABV, WDE1U, WDE1MS, WDBAAR, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC

N/A

1-year

My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0

WDBVHT, WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP

N/A

2-year

WD Passport Pocket Drive

WDXMM

N/A

1-year

WD Passport (all colors)

WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE

N/A

3-year²

My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge for Mac

WDME, WDMEA, WDBAAC, WDBAAE, WDBKKF, WDBGCH, WDBJBH

N/A

3-year²

My Passport, My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Studio, My Passport Edge

WDBY8L, WDBBEP, WDBKXH, WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW, WDBK8A, WDBALG, WDBK6Z

N/A

2-year

Home Entertainment:

My DVR Expander eSATA Edition, My DVR Expander USB Edition, WD TV, WD TV Live, WD TV Live Plusk, WD TV Live Hub

WDG1S, WDH1S, WDAV, WDBAAN, WDBABX, WDBABZ, WDBACA

N/A

1-year

My Book AV DVR Expander

WDBABT

N/A

2-year

Solid State Storage

WD SiliconDrive CF

3xxxx

N/A

5-year

WD SiliconDrive II CF

45xx, 46xx, 48xx

N/A

5-year

WD SiliconDrive A100

71xx

N/A

5-year

WD SiliconDrive U100

49xx

N/A

5-year

Accessories:

WD Nomad

WDBGRD0000NBK

N/A

2-year

Europe, Middle East, Africa and India

Product Product Designator Component Drive¹ Retail Kit

Enterprise Drives:

WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS, WD XE

GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG, BKHG, CHTZ, BHTZ, DHTZ, HHTZ, FYYZ

5-year

5-year

Small Office Storage Server:

WD Sentinel DX4000

WDBLGTxxxxKBK

N/A

3-year

NAS:

WD Red

EFRX

3-year

3-year

Networking:

My Net Switch, My Net N600, My Net N750, My Net N900, My Net N900 Central, My Net AC Bridge

WDBJVC000NCH, WDBEAV000NWT, WDBAJA0000NWT, WDBWVK000NSL, WDBKSPxxxxBCH, WDBMRD0000NBL

N/A

2-year

Desktop Drives:

WD Black

AAEX, AALS, FAEX, FAES, FALS, FASS, AALX, AZEX

5-year

5-year

WD Blue (WD Caviar, WD Caviar SE, WD Caviar SE16, WD Caviar Blue)

BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX, EZEX

2-year

3-year⁴

WD Blue

WDBAAV, WDBAAW, WDBAAX

2-year

2-year

WD Raptor X

AHFD

5-year

5-year

WD Green (WD Caviar GP, WD Caviar Green)

EACS, EADS, AACS, AADS, EARS, EARX, EZRX, AZRX

2-year

3-year

WD Green

WDBAAY

2-year

2-year

Value Line Desktop Drives:

AB, EB

EOL

EOL

Mobile Drives:

WD Black

BPKT, BEKT, BJKT

5-year

5-year

WD Blue

VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT, JPVT, LPVT,TPVT

2-year

3-year³

WD Blue

WDBABA, WDBABB, WDBABC

2-year

2-year

WD Green

NPVT

2-year

2-year

CE Drives:

WD AV, WD AV-GP, WD AV-25 AV

AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, EURX, EUCX, AUDX

3-year

3-year

External Drives:

WD ShareSpace™

WDA4NC

N/A

3-year

My Passport Elite, My Passport Studio

WDML, WDMT, WDMS

N/A

5-year

My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Live

WDBUWZ, WDBUPB, WDBUSK, WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH1Q, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACGxxxxHCH, WDBCPZxxxxHAL

N/A

3-year

WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II, Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire

WDBABV, WDE1U, WDE1MS, WDBAAR, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T, WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC

N/A

2-year

My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0

WDBVHT, WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP

N/A

2-year

WD Passport Pocket Drive

WDXMM

N/A

2-year

WD Passport (all colors)

WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE

N/A

2-year

My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge for Mac

WDME, WDMEA, WDBAAC, WDBAAE, WDBKKF, WDBGCH, WDBJBH

N/A

3-year

My Passport, My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Studio, My Passport Edge

WDBY8L, WDBBEP, WDBKXH, WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW, WDBK8A, WDBALG, WDBK6Z

N/A

2-year

Home Entertainment:

WD TV, WD TV Live, My Book AV DVR Expander, WD Elements Play, WD TV Live Hub

WDAV, WDBAAN, WDBABT, WDBACB, WDBACC, WDBABZ, WDBACA

N/A

2-year

Solid State Storage

WD SiliconDrive CF

3xxxx

N/A

5-year

WD SiliconDrive II CF

45xx, 46xx, 48xx

N/A

5-year

WD SiliconDrive A100

71xx

N/A

5-year

WD SiliconDrive U100

49xx

N/A

5-year

Accessories:

WD Nomad

WDBGRD0000NBK

N/A

2-year

Asia Pacific

Product Product Designator Component Drive¹ Retail Kit

Enterprise Drives:

WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS, WD XE

GD, SD, SB, YD, YR, YS, ADFD, ADFS, ABPS, AYPS, AYYS, ABYS, FYYS, FBYX, ABYX, FYPS, GLFS, BLFS, HLFS, HLHX, BLHX, FYYG, BKHG, CHTZ, BHTZ, DHTZ, HHTZ, FYYZ

5-year

5-year

Small Office Storage Server:

WD Sentinel DX4000

WDBLGTxxxxKBK

N/A

3-year

NAS:

WD Red

EFRX

3-year

3-year

Networking:

My Net Switch

WDBJVC000NCH

N/A

1-year

My Net N600, My Net N750, My Net N900, My Net N900 Central, My Net AC Bridge

WDBEAV000NWT, WDBAJA0000NWT, WDBWVK000NSL, WDBKSPxxxxBCH, WDBMRD0000NBL

N/A

3-year

Desktop Drives:

WD Black

AAEX, AALS, AALX, AZEX, FAEX, FAES, FALS, FASS

5-year

5-year

WD Blue (WD Caviar, WD Caviar SE, WD Caviar SE16, WD Caviar Blue)

BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, EALX, EZEX

2-year

3-year³

WD Blue

WDBAAV, WDBAAW, WDBAAX

2-year

2-year

WD Raptor X

AHFD

5-year

5-year

WD Green (WD Caviar GP, WD Caviar Green)

EACS, EADS, AACS, AADS, EARS, EARX, EZRX, AZRX

2-year

3-year

WD Green

WDBAAY

2-year

2-year

Value Line Desktop Drives:

AB, EB

EOL

EOL

Mobile Drives:

WD Black

BPKT, BEKT, BJKT

5-year

5-year

WD Blue

VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT, JPVT, LPVT, TPVT

2-year

3-year³

WD Blue

WDBABA, WDBABB, WDBABC

2-year

2-year

WD Green

NPVT

2-year

2-year

CE Drives:

WD AV, WD AV-GP, WD AV-25 AV

AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, EURX, EUCX, AUDX

3-year

3-year

External Drives:

WD ShareSpace™

WDA4NC

N/A

3-year

My Book Pro, My Book Pro II

WDG1T, WDG2TP

N/A

5-year²

My Passport Elite, My Passport Studio

WDML, WDMT, WDMS

N/A

5-year

My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Mac Edition, My Book Essential, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Live, My Book Live Duo

WDBUWZ, WDBUPB, WDBUSK, WDH2U, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH1Q, WDH2Q, WDH1U ,WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACGxxxxHCH, WDBVHT, WDBCPZxxxxHAL

N/A

3-year

My Book Essential, My Book Premium Edition, My Book Premium ES, My Book Premium Edition II

WDG1U, WDG1C, WDG1SU, WDG2T

N/A

3-year²

My Book Essential, My Book for Mac, My Book 3.0

WDBAAF, WDBACW, WDBAAG

N/A

3-year

Dual-Option Media Center, Dual-Option Combo, Dual-Option USB, NetCenter, Lighted Combo, Extreme Lighted Combo, USB, Combo, FireWire

WDXUL, WDXF, WDXUB, WDXB, WDXE, WDXC

N/A

1-year

WD Elements SE, WD Elements, WD Elements Portable

WDBABV, WDE1U, WDE1MS, WDBAAR

N/A

3-year⁵

WD Passport Pocket Drive

WDXMM

N/A

1-year

WD Passport (all colors)

WDXML, WDXMS, WDXMC, WDXMSA, WDXSMB, WDXSMC, WDXMSE

N/A

3-year²

My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge, My Passport Edge for Mac

WDME, WDMEA, WDBAAC, WDBAAE, WDBK8A, WDBALG, WDBKKF, WDBGCH, WDBK6Z, WDBJBH

N/A

3-year²

My Passport, My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac

WDBY8L, WDBBEP, WDBKXH, WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABSxxxxxxx-PESN, WDBABSxxxxxxx-JESN, WDBABW

N/A

3-year

My Passport AV

WDBABSxxxxxxx-GESN

N/A

2-year

Home Entertainment:

WD TV, WD TV Live

WDAV, WDBAAN

N/A

1-year

My Book AV DVR Expander, WD Elements Play, WD TV Live Hub

WDBABT, WDBACB, WDBACC, WDBABZ, WDBACA

N/A

3-year

Solid State Storage

WD SiliconDrive CF

3xxxx

N/A

5-year

WD SiliconDrive II CF

45xx, 46xx, 48xx

N/A

5-year

WD SiliconDrive A100

71xx

N/A

5-year

WD SiliconDrive U100

49xx

N/A

5-year

Accessories:

WD Nomad

WDBGRD0000NBK

N/A

2-year

Frequently Asked Questions

¹ Any Non-Kitted Hard Drive sold to Authorized WD Distributors.

² Effective for products purchased since March 1st, 2007.

³ Effective for products purchased since August 1st, 2007. Drives purchased previously have 1 year warranty.

⁴ Effective for products purchased since March 1st, 2007. Drives purchased previously have 2 year warranty.

⁵ Effective for products purchased since October 1st, 2007. Drives purchased previously have 1 year warranty.

Warranties may vary in regions that belong to the

Note:

The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.

Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. To verify the warranty of your Product and update your purchase date (if required), please use our online Warranty Status Check service. In the United States, some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.

Please refer to your Product manual for a statement of your limited warranty. A Product manual can be obtained from your authorized distributor or reseller or the WD web site.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THE WD LIMITED WARRANTY. WD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Recertified Products (USA and Canada)

WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer's limited warranty of 6 months.

Return Material Authorization (RMA)

No Product may be returned directly to WD without first contacting WD for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product. If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. To request an RMA, please click here.

Extended Warranty

Customers can purchase an extended warranty on eligible WD products with less than a 3-year warranty. The maximum warranty period for these products, including any warranty extension, cannot be longer than 3 years from the date of purchase. Extended warranty is currently available for purchase online

Warranty Limitations

WD's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to WD's specification for the particular Product.

Limitation of Remedies

YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.

WD may elect which remedy or combination of remedies to provide in its sole discretion. WD shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. WD's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. WD's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

WD'S ENTIRE LIABILITY FOR ANY DEFECTIVE PRODUCT SHALL IN NO EVENT EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT. THIS LIMITATION APPLIES EVEN IF WD CANNOT OR DOES NOT REPAIR OR REPLACE ANY DEFECTIVE PRODUCT AND YOUR EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

No Consequential or Other Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA, INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS ARISING FROM A DEFECT IN ANY PRODUCT. THIS SECTION DOES NOT LIMIT LIABILITY FOR BODILY INJURY OF A PERSON.

IN THE UNITED STATES, SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Your Use of the Product

WD will have no liability for any Product returned if WD determines that:

The product was stolen from WD.

The asserted defect:

Additional Limitations on Warranty

Western Digital's warranty does not cover Products which have been received

improperly packaged, altered, or physically damaged. Products will be

inspected upon receipt. You can view additional examples of the warranty limitations

below by clicking on the available links.

Packaging

Alterations

Customer added jumper wires

Incorrect PCBA/HDA pair

True Western Digital label on non-Western Digital drive

True Western Digital label on different capacity Western Digital Drive

Label missing standard

printing such as UL or capacity

Missing barcode or top

cover label

No tape seal (non-authorized

data recovery sticker)

Serial number on top cover

does not match barcode on end

Western Digital labels

or breather filter holes obscured by customer applied stickers

Damage

Connector(s) are damaged,

cracked, missing or broken

Cracked components on the circuit board

Torn or punctured tape

seal

Loose, damaged, or missing screws

Lifted or punctured servo clock hole (SCSI)

Missing servo clock hole (SCSI)

Obscured breather filter holes

Punctured at servo writer

access port

Punctured inspect pivot seal

Scratch exposing copper trace

Stripped mounting hole threads

If an alphabetic character appears after the Product date code (example: 05

Apr 99 X), the Product has been re-certified and may not be subject to the terms

of WD's warranty as it applies only to products sold as new.

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